I’m going to rant now because it’s been an awful while since I did. And because I can.
So I get a call from some guy claiming to be from the insurance company I took a policy from and saying it was about my policy. He starts speaking in this really heavily accented Hindi and at a speed that would put a bullet train to shame. Before he could get to any specifics I told him, “sorry, can you please speak in English? I’m not comfortable with Hindi.”. The guy then says, “And I yam not comfoRtaybel in English” and hangs up. And I’m left holding the phone, wondering what the heck just happened.
Seriously, what does it take to have an English-speaking person to man the f***ing customer service lines? Or at least ASK me what language I’d prefer? Just because your service rep is sitting in some hole in Gurgaon or Noida (or Bangalore? Chennai? I don’t know! I don’t care!) doesn’t mean the rest of the country should suddenly be well-versed in spoken Hindi, that too with a heavy accent. You can’t call up a customer, say it’s about something they’ve bought from you and then hang up on said customer because he/she couldn’t understand what you were saying.
I know there are folks who will now pull the “Hindi is our national language, how come you don’t know it, blah blah blah” card. Wait, ok? Firstly, this whole national language thing is highly debatable. Let’s leave it there. Secondly, I know Hindi. I’ve taken all those Dakshina Bharat Hindi Prachar Sabha exams, all the way from Madhyama to Praveen and it actually qualifies me to teach Hindi in some places. It’s not a question of not knowing the language. My problem is I’m not comfortable discussing important things (like my life insurance policy!) in a language that I don’t really converse in on a daily basis. The most Hindi I speak is to my temporary house-help and the most technical words in that conversation are jhadoo, pocha and bartan.
See what my problem is? And you know what’s worse? I get this exact same type of call every bloody week. It’s the same thing all over again – I tell them I need an English speaking person and there’s this long pause while the person takes offence and then hangs up. Dude, what the eff?
I still don’t know what it is about my policy that they want to discuss so badly. Maybe I should call THEM up and ask in Telugu. Every damn week.
But it’s my insurance policy. Dammit.